Friendo’s deletion policy

This deletion policy makes sure Friendo ApS processes and stores personal data in line with the GDPR, and only for as long as needed for lawful and business purposes.

Data minimisation

We only keep the data we need.

Storage limitation

Data is deleted or anonymised when its purpose ends.

Secure deletion

Data is permanently removed from active systems.

Documentation

Deletion can be documented when needed.

Account data

As long as you have an active account. Deleted no later than 30 days after the account is closed, unless other law requires us to keep it.

Rental and transaction data

5 years under the Danish Bookkeeping Act, then anonymised or deleted.

Payment data

Card details are kept by the payment provider, not by Friendo. Transaction references are kept for 5 years.

Damage and incident data

Up to 5 years after the case is closed, for legal claims and insurance.

Support enquiries

Up to 2 years after the last contact.

Location data (GPS)

Detailed positions for up to 12 months, then anonymised for statistics.

Logs and technical data

Up to 12 months, for security and troubleshooting.

You can ask us to delete your personal data at any time by writing to [email protected]. Friendo will then:

• Close the account
• Delete data we aren’t required by law to keep
• Restrict processing of the remaining data until the legal retention period ends
• Handle the request within 30 days

When data is no longer needed but still has statistical value, it is anonymised so it can’t be linked to a person.

Data may be kept temporarily in encrypted backups for up to 90 days after deletion from active systems, after which it is overwritten automatically.

• Permanent removal from databases
• Overwriting storage media
• Automatic removal from log systems

Friendo can document completed deletions when asked by authorities or the people concerned.

As data controller, Friendo ApS is responsible for implementing and following this policy.

The policy is reviewed at least once a year and updated when our systems or the law change.